Frequently Asked Questions
Shipping
All products with status "In stock" are available in our Melbourne warehouse for immediate dispatch
It depends on your location. Orders with express shipping typically take 1-5 business days to arrive. Standard shipping orders can take between 2-9 days ***Please note these times are estimation in normal business conditions and there may be delays due to Covid restrictions or lack of carrier capacity*** Tracking details will be provided in your confirmation email. Cut-off time for same day dispatch is 2pm AEST.
All our orders are shipped with Australia Post
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at sales@photogear.com.au and we’ll take you through the process. You can read our Returns & Refund policy here
Yes. All our products are sourced either directly from the manufacturer or authorised distributor.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.